You can cancel your booking in your personal account or with the help of our support team:
- at least 16 hours before the trip for Micro, Economy, Comfort, Minivan 4pax, and Minibus 7pax classes.
- at least 24 hours before the trip for Premium Minibus 6pax, Minibus 10pax, 13pax, 16pax, 19pax, Shuttle, Premium, and Business classes.
In this case, there will not be a fine for canceling, and we will give you a full refund for a transfer.
If you cancel your booking later than the time specified, a transfer price will not be refunded.
Remember that no matter what happens, the Kiwitaxi support team is always there to help you
. So feel free to contact us if you have problems changing or canceling your booking: