How to change or cancel a transfer booking

Working with your clients, you may always face some unforeseen situations: your tourists may refuse a trip, their flight arrival or departure time may change, they may need some other car class or some additional service. So what to do if you face one? In this article, we will tell you about how and when you can make changes to your booking or cancel it.
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How to change or cancel a transfer booking
How a transfer booking is made
    Before we tell you about how to change or cancel your transfer booking, let's see how a booking is made:
      You book a transfer and pay for it. Once we receive your payment, you get an instant confirmation by email and a booking status in your personal account changes.
      An instant confirmation means a carrier accepted your order and is ready to provide a transfer of the class chosen at an agreed time and in the agreed place at a fixed price.

      In order to receive a confirmation and be sure your order will be executed properly, you need to book a transfer:

      • at least 16 hours before the trip for Micro, Economy, Comfort, Minivan 4pax, and Minibus 7pax classes;
      • at least 24 hours before the trip for Premium Minibus 6pax, Minibus 10pax, 13pax, 16pax, 19pax, Shuttle, Premium, and Business classes.

      In some cases, you can make a booking at least 5 hours before the trip. However, you will not receive an instant confirmation. We will try to pick a transfer manually and inform you of the results.
      How to make changes to a booking
        In order to change the route or the car class or add some additional services to an existing booking, you need to call our support team at +44 20 3769 5446 or send an email at support@kiwitaxi.com.

        When you make changes to an existing booking, the commission amount doesn't change according to a new price.
        If you want the commission to be recalculated, cancel this order and book a transfer again.
            When you make changes to an existing booking, the commission amount doesn't change according to a new price. If you want the commission to be recalculated, cancel this order and book a transfer again.
              If you need to change the transfer date, the name and phone number of a tourist, the number of a flight or a train, or the hotel (within the same city or town), you can do that yourself 24 hours before the transfer.

              To do that, log in to your personal account and click on the 'My transfers' tab. Choose the booking you need and click on it: the booking page will open. There, you can make changes and download the new voucher.
                  When you can change your booking
                    • at least 16 hours before the trip for Micro, Economy, Comfort, Minivan 4pax, and Minibus 7pax classes;
                    • at least 24 hours before the trip for Premium Minibus 6pax, Minibus 10pax, 13pax, 16pax, 19pax, Shuttle, Premium, and Business classes.
                    If you make changes to your booking on time, you will receive an instant confirmation and may be sure a carrier will comply with the new conditions.

                    If you make changes to your booking later than the time specified, our support team will need to discuss this with a carrier. There is a risk that a carrier could not change the conditions.
                        Booking cancellation
                          You can cancel your booking in your personal account or with the help of our support team:

                          • at least 16 hours before the trip for Micro, Economy, Comfort, Minivan 4pax, and Minibus 7pax classes.
                          • at least 24 hours before the trip for Premium Minibus 6pax, Minibus 10pax, 13pax, 16pax, 19pax, Shuttle, Premium, and Business classes.

                          In this case, there will not be a fine for canceling, and we will give you a full refund for a transfer.

                          If you cancel your booking later than the time specified, a transfer price will not be refunded.

                          Remember that no matter what happens, the Kiwitaxi support team is always there to help you. So feel free to contact us if you have problems changing or canceling your booking:

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