Your client should take the following course of action: 1. Go to the oversized baggage desk
Sometimes, baggage is sent for additional inspection or mistakenly sorted as oversized. 2. Go to the Lost&Found desk
Here, a tourist can file a lost baggage report. A passenger will be asked to specify:
3. Wait for the answer and check the status of missing baggage
- their name and surname;
- their contact information (address, phone number, email);
- the flight number;
- their baggage tag information (this tag is attached to a boarding pass, so remind your tourist that they shouldn't throw it away before leaving the airport successfully);
- the description of their suitcase and a few of the things inside.
Once a tourist has filed a report, they will get a number to track the status of the lost bag. One can check the status of missing luggage using the WorldTracer service or on an airline website.
Links to the websites where one can track the search process can be found in a the checklist at the end of this post.
If a tourist gets lost at an airport and doesn't know where these desks are located, they can ask any airport staff member for help.
We also recommend your tourists to learn a couple of survival phrases in the local language (including those connected to airports and travel in general). Remind your tourist to download an offline translator app on their smartphone. That may make their trip easier!