Your client should take the following course of action:
1. Go to the oversized baggage desk.
Sometimes, baggage is sent for additional inspection or mistakenly sorted as oversized.
2. Go to the Lost&Found desk.
Here, a tourist can file a lost baggage report. A passenger will be asked to specify:
Let’s imagine the situation when tourist’s baggage is lost and he/she doesn’t understand what to do at the airport. He/she is nervous and confused in an unfamiliar environment. His/her bags are missing, he/she doesn’t know what to do, and his/her time is running out.
At the same time, there is a transfer, shuttle, or other pre-arranged transport waiting for him/her…
As a result, the problem may become more serious: your tourist won’t be able to leave the airport on time, will lose his/her money, and you’ll also have to figure out how to take the poor guy to the hotel.
Tell your tourist about what can reduce his/her costs in case of lost baggage or even prevent his/her bags from being lost: