Your client should take the following course of action: 1. Go to the oversized baggage desk
Sometimes, baggage is sent for additional inspection or mistakenly sorted as oversized. 2. Go to the Lost&Found desk
Here, a tourist can file a lost baggage report. A passenger will be asked to specify:
3. Wait for the answer and check the status of missing baggage
- his/her name and surname;
- his/her contact information (address, phone number, email);
- the number of his/her flight;
- his/her baggage tag information (this tag is attached to a boarding pass, so remind your tourist that he/she should throw it away only after he/she successfully leaves an airport);
- the description of his/her suitcase and a few things.
Once a tourist has filed a report, he/she will get a number to track the status of his/her lost bag. One can check the status of missing baggage using the WorldTracer service or on an airline website.
Links to websites where one can track the search process can be found in a checklist at the end of this blog post.
If a tourist gets lost at an airport and doesn't know where these desks are located, he/she can ask any airport staff member for help.
When traveling across Russia, it would be useful for a tourist to know a few phrases in Russian. At least, their spelling:
- Baggage — Багаж, sounds like 'bagazh' with emphasis on the second syllable
- Oversized Baggage — Негабаритный груз [negabaritnii gruz]
- Lost&Found — Розыск багажа [rozisk bagazha]
We also added all these phrases to the checklist for your tourists. Remind your tourist to download an offline translator app on his/her smartphone.