Five tourists' fears which prevent them from ordering a transfer

For many tourists, the transfer service is new and, like everything new, it fuels concerns. Older people are worried because they do not know the language, parents with babies that there will be no child seats in the car.
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Five tourist fears which prevent you
from selling a transfer
Those who travel abroad for the first time are afraid that they will not find a driver among those who are waiting at the airport. As a result, tourists, although they can afford a transfer, refuse it because they know little about the service.

As a travel agent, you need to reassure the client. For this purpose, explain in detail why it is safer to travel by transfer than by taxi or public transport.
Fear of language barrier
Usually, older people or inexperienced tourists are afraid of this. Many of them speak foreign languages poorly and think that they will not be able to communicate with the driver.

Tell them that during the transfer there is almost no need to talk. The driver receives all trip details in writing. If a tourist needs a transfer from the airport or another major transport hub, they will be met with a name sign.

In case of a taxi, one can't really do without communication. The tourist will have to at least name the drop-off point and discuss the price.

With public transport, it is even more difficult. Tourists need to buy a ticket on their own, to find a stop and then figure out where to get off. If the stops are not announced, you will have to ask the driver or other passengers on the local language. A vicious circle.
Fear of not finding a driver at a big airport
The tourists are afraid that they will be delayed at the border control or won't be able to find the driver in the huge terminal building, and the driver will not wait long for them.

Explain to the client that the driver waits as close to the arrival area as possible and walk them to the car. If for some reason the client loses the driver, they can always call each other. Before the trip, the customer receives the contact details of the carrier. The driver, in turn, will also call the client, if they're not at the place of the meeting.

The group transfer, which is included in the package tour, waits until the last client comes, but in this case, it is not very beneficial for those arriving on time. The shuttle can start off after 20 or 60 minutes of waiting. Even worse, if a group transfer is not included in the package at all. The tourist will have to solve the transportation issue on-site.
Fear of being deceived
The tourist is afraid that the initial transfer price, which is already 20% higher than a taxi cost, will increase at the end of the journey.

Tell that the indicated price for a transfer is always fixed. It already includes the fuel cost, the driver's work, toll roads, ferry if necessary, and all selected additional services (child seat, drinking water, and so on). In addition, the order can be paid before the trip.

In the case of a taxi, travelers can easily run into illegal taxi drivers, especially if a they are abroad for the first time. So they certainly will put all their tricks into play: they will take the longest way, drive the price on the taximeter up by using special tools. They can take 50 euros, and then say that it was a 5-dollar banknote, and so on.
Fear of running into an inadequate driver
The tourist thinks this way: it's scary to go in a taxi/transfer, as I'll be alone with a person I know nothing about. This is especially true for trips abroad. Tourists believe that public transport will be safer.

Convey the following message to the client: a transfer is not at all the same as a taxi. This is a higher level service, and maintaining the service at its best is the main task of the carrier companies. Therefore, the drivers have to comply with strict requirements. They undergo regular health checkups and are required to look neatly. The transfer driver must keep their car clean, observe traffic rules and keep the speed, comfortable for the client. They are not allowed to smoke inside the car, to listen to loud music and impose a conversation.

With a taxi, especially online taxi applications, any driver can connect to the system. And no one checks whether they have a license, criminal record or any disorders/diseases.
Fear that money will not be returned if the transfer is canceled
The tourist thinks that if the transfer does take place due to the fault of the carrier, the money will not be returned.

We can not speak for all the transfer services, but Kiwitaxi company guarantees the return of funds in such a situation. Also, our support service specialists can quickly find a replacement driver or compensate for taxi services.

In general, Kiwitaxi gives even fewer reasons to worry about the transfer:

  • We have only 0.38% failed orders. This is a very small number for the transport industry.
  • We have a support service which works 24/7.
  • Both the tourist and the driver receive a voucher before the trip, which shows all the order details, including contacts of the transfer participants and the exact meeting point at the airport.
  • All the carriers have a rating in the Kiwitaxi system, which depends on the number of positive reviews about their work. If a taxi company has many violations, it will be left without orders.
  • We have several additional services, including the order of an English-speaking driver, which eliminates the problem of the language barrier.
But the most important thing is that you will receive a 10-15%% of commission for each sold transfer. To get it, you just need to become a member of our affiliate program. 14,000 travel agents have already entrusted their clients to us, and a few more joined while you were reading this article.
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