Educational materials for travel agents

Digital strategist Jaclyn Amoroso has shared with our blog the 5 main trends every travel agent should know.

Check what are the main advantages of car rental with a driver for tourists and how to order for them this service.

Clear step-by-step instructions for placing an order. Download and use at work.

Meet those who are developing our affiliate program and make your work more comfortable.

In this post, we tell you about the most common mistakes travel agents make and explain how to book a transfer so that an order doesn’t fail.

In this post, we explain why it’s so important to instruct tourists on how to look for their baggage properly and how to prevent their things from getting lost. Also, we share a ready-to-use guide, which you can print out for your clients.

We’ve created some short videos to help you understand how a travel agent’s personal account works and book a transfer for your tourist properly in a couple of minutes.

Just yesterday, you received several positive tourists’ reviews at once, but today, something went wrong. A transfer failed, a flight was delayed, or a hotel refused to let your clients check in. So the tourists are at least disappointed, and the first person to blame in is you.

People go on holiday throughout the year. However, summer remains the most popular time to travel. For travel agents, it’s the time when they work the hardest and make the highest sales. We’ve put together some tips to help you sell transfers during the summer season.

A private transfer is more comfortable than any means of public transport. However, there are cases when tourists need additional service. Learn which services you can offer your clients and how to sell them in addition to selling a transfer.

Working with your clients, you may always face some unforeseen situations: your tourists may refuse a trip, their flight arrival or departure time may change, they may need some other car class or some additional service. So what to do if you face one? In this article, we will tell you about how and when you can make changes to your booking or cancel it.

In our previous article, we told you about how and why you should offer transfers to families with children. Sometimes, your clients agree to book a transfer but don’t see the need to pay extra for a child seat. Today, we’re going to tell you about what your tourists risk and how to convince them to order a child seat.

You’ve done a great job and found a tour for your elderly travelers. Now, we’re going to make it even more comfortable. We’ve prepared a cheat sheet which will tell you about the most important things you should consider when talking to your older travelers and their relatives.

Do you sell ski tours? Don’t forget to offer your tourists an individual transfer. Follow our algorithm schemes to quickly identify your customer’s needs and select the best transport.

The transfer is the best solution for a business trip. If you’ve already convinced your client of this, use this cheat sheet to quickly find the right transport.

So, you’ve established that your tourist is going on a trip with children. This is an unconditional reason to offer an individual transfer.

If you know the seasonal specifics of selling transfers, you can timely get prepared for the sales decline or, conversely, high demand. Let’s study the features of the transfer sale typical of each season. First of all, we must say that Paris is in demand all year round. It is only in the winter when its popularity declines slightly. So always keep this holiday destination in mind.

Reputation is the most important thing in the travel industry. Therefore, it is important to sell, not to impose a transfer. To reach your goals, follow these principles...

For many tourists, the transfer service is new and, like everything new, it fuels concerns. Older people are worried because they do not know the language, parents with babies - that there will be no child seat in the car. Those who travel abroad for the first time are afraid that they will not find a driver among those who meet. As a result, tourists, although they can afford a transfer, refuse it because they know little about the service.

Individual transfer is a great alternative to group shuttles and taxis as it has undeniable advantages...

Today, the state does not invest in sports organizations very generously, so athletes have to pay for trips to various competitions in other cities themselves. Needless to say that sports clubs, especially in small towns, do not have their own transport, so ordering transfer, in this case, seems quite logical...

The target audience of various music festivals, sports competitions, and similar events are people aged 18-35 years old: students and working youth. That means that most of them are tourists who cannot afford an expensive transfer. At the same time, they are easy-going and, therefore, more likely to use public transport and official shuttles, which are often free.

The emergence of various online travel services and websites for booking accommodation, air tickets or excursions anywhere in the world made life easier for ordinary travelers. Now they can organize a standard tour abroad on their own. But many of them do not have the necessary skills or time to organize something more complex or exclusive.

Individual minibus transfer is indispensable in the following situations...

For the premium transfer, we use expensive car brands (Mercedes S-class, BMW 7 Series, Audi A7, Lexus GX, etc.) that will highlight the high social status of your tourist and make their journey as comfortable as possible. Of course, this is not the most popular travel product, but the most profitable one.

The individual economy class transfer is sold most often. For example, more than 38% of orders in Kiwitaxi fall on the vehicles of this group. It is understandable, clients agree easier on a less expensive and at the same time quality service.

Business tourism includes a large list of activities...

Ski tours offer great opportunities for selling individual transfers. Read the article and find out the main benefits of offering transfer for your clients.

A long trip, especially abroad, is always an exciting event. It brings worries both to the children sending elderly parents to a foreign country and the elderly tourists themselves who go abroad for the first time. Ordering a transfer helps to cope with these fears, because such a trip is planned, and you know in advance when, where, and how the senior person will travel.

Flight is a huge stress for a child. None of the dozens of articles on how to entertain the baby on the plane guarantees success. At the exit from the airport, most of the travelers with children are exhausted and aim only at one thing: get to the hotel as quickly as possible.

Partner programs for travel agents are a popular and relatively simple way to have additional income. Usually, those travel agents who have just joined the program are interested in the amount of remuneration and payout methods.

Most tourists book transfers only in one direction. There are several reasons for this...

The standard package tour always includes not only flights and a hotel, but also a group transfer from a tour operator. It may seem that the transport problem is solved and it is impossible to convince the client to buy a transfer extra.

Many travel agents believe that they can win a customer’s loyalty by offering the cheapest transfer. This belief is fueled by the stereotypes that everyone is trying to save money and afraid of overpayments.

Often, when you offer an individual transfer to clients, they begin to hesitate or refuse to purchase. As with any sale, you need to learn how to correctly handle all customer’s objections. We identified 7 main reasons for refusal.

When offering a client an individual transfer, you don’t simply sell them some space in the car. A transfer driver is different from a taxi driver as they allow the client to feel like a guest during a trip. Use these differences as competitive advantages when selling the service.