Free cancellation
of a transfer at any time

In Kiwitaxi, you can cancel your booking at any time and receive the full cost of the transfer back.
According Kiwitaxi rules, you can cancel your booking in your personal account:
  • at least 16 hours before the trip for Micro, Economy, Comfort, Minivan 4pax, and Minibus 7pax classes.

  • at least 24 hours before the trip for Premium Minibus 6pax, Minibus 10pax, 13pax, 16pax, 19pax, Shuttle, Premium, and Business classes.

If you cancel the order within specified period, we will give you a full refund for a transfer.

If you cancel your booking later than the time specified, a transfer price will not be refunded.

To avoid a fine and to insure the tourist from losing money, choose the option of free cancellation.
How does it work?
You pay an extra sum in the amount of 3-4% of the transfer cost.
If something happens, you can cancel the transfer at any time
(the tourist was late, or refused from the trip, etc.).
We refund 100% of the transfer cost.
We keep only the insurance sum.
For example, you pay for an economy class transfer from Antalya airport to the city center 27 euros*. The insurance costs just 1 euro*. In total, you should pay 29 euros.
Prices are valid for 25.February, 2020
Without insurance (if you cancel
the order later than the allowed time):
With insurance:
you lose — 1 euro.
you get back — 27 euros.
you lose — 27 euros.
you get back — 0 euros.
Read more about changing and cancelling orders in this article.
Insure yourself and your tourists from losing money when you need to cancel the booking right before their trips. The extra sum you pay is insignificant, but you will always receive a full refund of your order cost.
Sign up for the affiliate program for travel agents
Sell transfers and earn half the Kiwitaxi income from an order
sign up
Related posts:
How to sell a transfer to a family with a child
Flight is a huge stress for a child. None of the dozens of articles on how to entertain the baby on the plane guarantees success. At the exit from the airport, most of the travelers with children are exhausted and aim only at one thing: get to the hotel as quickly as possible.
How the season affects transfer sales?
If you know the seasonal specifics of selling transfers, you can timely get prepared for the sales decline or, conversely, high demand.
Let's study the features of the transfer sale typical of each season.
How to calm an angry client
Just yesterday, you received several positive tourists' reviews at once, but today, something went wrong. Whatever happens to a tour, your client will not care why he/she got a poor-quality service or did not get it at all. He/she will be at least disappointed, and the first person he/she will express his/her discontent to will be you.
In our previous article, we told you about how and why you should offer transfers to families with children. Sometimes, your clients agree to book a transfer but don't see the need to pay extra for a child seat. Today, we're going to tell you about what your tourists risk and how to convince them to order a child seat.
Rules for the transportation of children in different countries of the world
How to change or cancel a transfer booking
Working with your clients, you may always face some unforeseen situations. In this article, we will tell you about how and when you can make changes to your booking or cancel it.
Cheat sheet for travel agents: selling ski transfers
Do you sell ski tours? Don't forget to offer your tourists an individual transfer. Follow our algorithm schemes to quickly identify your customer's needs and select the best transport.
By clicking "Get a checklist", you consent to the processing of your personal data and agree to the Privacy policy.