Once you are informed about an unpleasant situation with a transfer, contact our Quality Control Department:
You can tell about anything that caused your client's discontent with a transfer
. For instance, it may be bad car condition, driver's behavior, lateness or no show, lack of extra services booked, etc.
Then, a department specialist will ask you some clarifying questions and contact the carrier in order to find out all the details.
Sorting out a situation takes from several hours to 3 working days. It all depends on how difficult and serious an incident is.
The department handles each review. You can write your reviews at any time, but our specialists will start managing them only during working hours: from Monday till Friday, from 8 am to 6 pm (GMT+3).