A transfer driver most often drives tourists from an airport to a hotel and vice versa. Travelers are often exhausted after a long flight, especially if there are small children with them.
Each transfer driver should feel their client's mood and be able to relieve the tension: help with luggage, follow a comfortable driving style (drive faster or slower), and sometimes just keep quiet if the passenger is not in the mood to communicate. If clients are inspired by the trip, their driver can gladly support the conversation, tell them about the city, but will never be intrusive.
In Kiwitaxi, every part of a trip is regulated for the drivers:
- Meeting the client;
- Communicating with the client on the way;
- Communicating with the client by phone, messenger, or email;
- Resolving unsettled issues (force majeure);
- Technical features of the trip (keeping a comfortable speed of travel and planning the route).
Transfer rules have been developed on the basis of our 10-year transportation experience.
We are not trying to assure you that all Kiwitaxi drivers are naturally nice and kind people. Their behavior is largely dictated by the rating system of order distribution in our company.
Average taxi drivers are sure that, no matter how rudely they behave, they will always get an order anyway. With transfers, there is tough competition though. After all, this service is more expensive than a taxi. In order to receive orders, the Kiwitaxi driver must take care of their rating. Politeness, customer assistance, openness, pleasant manners, and an impeccable driving style can be a reason for good reviews from clients. It's the feedback that forms a driver's rating in the Kiwitaxi system. If it is high, the driver gets a lot of orders. If the driver violates the rules of the company on a regular basis, they get negative feedback and are removed from our system.
Now you see that you can safely offer a trip with Kiwitaxi to your tourists. Remember that we give 10–15% commission for each completed transfer to travel agents who join our partner program.