How to sell a transfer for a package tour?

The standard package tour always includes not only flights and a hotel, but also a group transfer from a tour operator. It may seem that the transport problem is solved and it is impossible to convince the client to buy a transfer extra.


7 minutes for reading
No time to read? Watch the video summary below:
How to change or cancel a transfer booking
But, as practice shows, the majority of your customers will be happy to book an individual transfer if they learn from you how a group one looks like and what features each of these two types of transportation has.
Group transfer provided by a tour operator
  1. Depending on the region and the size of the group, either a large air-conditioned bus or a small stuffy minibus can arrive at the airport to pick up tourists.
  2. Group transfer will not depart from the airport until all the tourists take their places. This means that the departure of your tourists will depend on their neighbors on the plane. Someone will definitely stop by at a souvenir shop, another will be held longer at the passport control, older tourists and young children may linger in the restrooms.
  3. A group transfer takes tourists to hotels one by one. Those tourists whose hotel is close to the airport will be first to arrive, others will be less lucky. Take time with your tourist to check the online map and see how far from the airport their hotel is located and what other popular hotels are on the way. Try to estimate how long the tourist will be getting to the destination.
  4. Not all group transfers are provided with toilets and no stops are ususally made along the way. Not to mention the hygiene of the existing toilets and how convenient they are to use on a moving bus.
Who is not recommended to travel by group transfer?
Families with small children
For a baby, traveling without an infant seat is very traumatic, and besides, your tourists will disturb the sleep and nutrition of the child on such a trip. For older children, the long journey will be very boring. They are already exhausted by the flight and, most likely, will begin to act up on the road, harassing their parents and those around them.

Old people
Even the best buses used for group transfer are not comfortable enough to transport elderly people. No one will help them with the luggage and if the air conditioner does not work on the bus, a long trip in the stuffiness can lead to the direst health consequences.

People suffering from motion sickness
The driver of the group transfer is not very concerned about the health condition of every single passenger, therefore he/she may speed up and slow down very abruptly. If your customers do not feel well after flights and get sick easily, it's not recommendable for them to travel with the group transfer.
Advantages of individual transfer:
  • it leaves the airport as soon as the client is ready to go, without waiting for anyone;
  • the driver will help to load and unload belongings into the vehicle;
  • guaranteed AC/heater in the car;
  • it goes 1.5-2 times faster than group transfer;
  • the driver creates a desirable atmosphere: silence, light music, conversation;
  • stable driving style without sudden braking or recklessness;
  • comfortable car - you can even sleep inside;
  • nice communication with the driver, a mini-tour is possible during the trip.
Disadvantages of individual transfer compared to the group one
The only downside is the extra charge. However, it is a small amount on popular tourist routes.

With Kiwitaxi, you can make the client's trip as comfortable as possible. We offer tourists some useful additional services:

  • the driver can stop by at a cafe, toilet, or any interesting place for which you won't have time later (for example, there is a picturesque observation deck in the place of arrival, but you will stay in a next city),
  • for children, you can odder car seats/infant seats/boosters - a holding device for any age,
  • drinking water - the body is severely dehydrated during the flight.
In addition, it is profitable to cooperate with us. Become a Kiwitaxi partner and get additional income for every transfer sale.
Sign up for the affiliate program for travel agents
Sell transfers and earn half the Kiwitaxi income from an order
Related posts:
By clicking "Get a checklist", you consent to the processing of your personal data and agree to the Privacy policy.