There are 4 common reasons why clients may have doubts about ordering a roundtrip transfer:
- a lack of trust in online services;
- fear of receiving poor service;
- a desire to "save" money;
- a habit of doing one thing at a time.
If you let the situation run its course, you'll risk losing the clients. On the way back, the tourists can use competitors's services or find a cheaper alternative to the transfer.
Therefore, make sure to tell the tourist why it is advantageous to book a roundtrip transfer right away:
1. No need to order a transfer abroad
. Otherwise, they'll have to look for a Wi-fi hotspot upon arrival, confirm the order (in case of an urgent booking) or clarify questions with the support. All these during the travel! Emphasize that booking via mobile devices, phones, and tablets is more difficult than on a computer with you.With a round-trip transfer
, they'll no longer have to solve problems with the Internet later on. If any extra information is needed, the driver will contact the client himself/herself.
2. Guaranteed transport
. During the high season, the number of transfers is limited. On the way back, there can be no free cars at all. This is especially relevant for groups of travelers and families with children. Minibuses and cars with boosters and child seats are harder to find than just a taxi to the airport.With a round-trip transfer booked in advance
, the client can be sure that a car of a required capacity will arrive on time and will be equipped with child seats if necessary.
3. Travel without a hitch
. Searching for the Internet and selecting a car are unnecessary concerns that can be avoided during the vacation. Having ordered a round-trip transfer
, the client doesn't have to think how to get back home. At the specified time, the driver will pick them up at the hotel and bring them to the airport.
If you choose Kiwitaxi, there will be two more reasons to recommend a roundtrip to your customers:
- Our prices are fixed. After making the payment, nothing can affect the cost, even the exchange rate. If during your client's vacation the exchange rates worsen, your tourists will still travel at the original price.
- You can choose a driver. If your customers like the transfer driver during the first trip (helpfulness, good driving style, mini-excursion), you can leave a comment on the website with a request to appoint the same one to the return trip too. Also, the tourist may ask for a replacement if they did not like the first driver.