How to understand that a tourist is ready to book a transfer?

Find out what questions and actions of your tourists confirm that they will likely book a transfer.
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How to understand that a tourist is ready
to book a transfer?
Individual transfer is a great alternative to group shuttles and taxis at the airports:
  • The tourist goes to the hotel immediately upon arrival, without any transport changes;
  • The driver plans a route in advance so you won't waste the time;
  • The cost of the trip is fixed and will not change at the end of the journey.
In order to sell a transfer, it is not enough to present the service properly; it is equally important to timely stop presenting. By giving out information in large volumes, you risk missing a moment when the client was ready to close the deal. If in such a situation you continue bombarding him/her with new details, he/she may come up with unwanted questions and have reasons for doubt.
How to understand that the customers are ready to buy?
  • They ask clarifying questions: "Is the price indicated per person or per car?";
  • They make specific requests: "We need a car in which two child seats fit freely";
  • They consult with each other;
  • They ask for a discount;
  • They switch to a friendly tone;
  • They summarize your conversation and ask to confirm the trip details: "We will be met in the arrival area, right?";
  • They discuss what will happen after the purchase: "We will get to the sea faster than those who go on the shuttle";
  • They share with you the problems they faced with other carriers.
    It sometimes happens that the lively mood of the client is replaced by silence. Most likely, he/she is considering an offer to make a final decision. At this point, it is important not to ask him/her too many questions or throw in new information. Do not interfere when the client analyzes all the details, otherwise, you risk confusing him/her and remain without a sale.

    If you have finished your presentation, but you are still not sure if the customer is ready to purchase, ask him/her these two questions:

    • Is everything clear about the transfer service?
    • Are you ready to book now?

    If the client agrees to buy a transfer, support this decision. Once again, emphasize that the tourist has chosen a great way to get to the place. Tell that big transfer companies have their own support service that can solve any problems along the way. In Kiwitaxi, for example, it works around the clock, and all the specialists speak English.

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