It sometimes happens that the lively mood of the client is replaced by silence. Most likely, he/she is considering an offer to make a final decision. At this point, it is important not to ask him/her too many questions or throw in new information. Do not interfere when the client analyzes all the details, otherwise, you risk confusing him/her and remain without a sale.
If you have finished your presentation, but you are still not sure if the customer is ready to purchase, ask him/her these two questions:
- Is everything clear about the transfer service?
- Are you ready to book now?
If the client agrees to buy a transfer, support this decision. Once again, emphasize that the tourist has chosen a great way to get to the place. Tell that big transfer companies have their own support service that can solve any problems along the way. In Kiwitaxi, for example, it works around the clock, and all the specialists speak English.
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